What are Managed Services?

Managed services refer to IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows an IT solution provider to monitor the health and performance of customer IT assets 24/7. RMM means that we can perform proactive maintenance efficiently to stabilize your IT, and respond with rapid remote remediation when things go wrong.

Business Before and After Managed Services

Business without managed services is more reactive, costly, and unpredictable. Consider the impact of unscheduled downtime, caused by a virus or technical failure. The average costs to small and midsized businesses can be staggering. A Gartner study revealed that each unmanaged desktop costs businesses an average of $4000 a year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership (TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged laptops.

With Digital nGenuity, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems will be detected and resolved faster—often before you’re even aware of them. Managed services also helps you reduce and optimize your IT spending, keep more of your internal resources focused on core business activities, and arms you with accurate data about the health and performance of your IT assets.

Some not-so-obvious benefits of Managed Services solutions:

• You have the benefit of a “full-time” IT staff without the cost of a single employee.
• Your IT staff is never on vacation, never gets sick, and doesn’t require benefits.
• You have access to the knowledge of our entire Support Team rather than that of a single person.
• Outsourcing converts salaried IT costs into a fixed monthly expense which allows you to budget effectively.
• Contract adjustments are done annually so monthly budgeted amounts are not variable.
• Hiring and training an IT staff can be very expensive, and temporary employees often don't live up to expectations. Outsourcing lets you focus your human resources where you need them most.
• Management is freed from having to “approve” contacting IT Support when there are issues, users contact Support as needed with no effect on the cost of the service.